Our Customers

Aiken Group has an extensive and impressive customer list built up from contracts in all its key business industry sectors.

We seek to build long-term relationships with all our customers and to become the supplier of choice.

Our approach is to focus on key customers offering significant long-term revenue streams, building a detailed understanding of their operations and adding value with an integrated suite of related services.

We tailor these services through service-level agreements and sustainable commercial relationships. Our preference is for complex outsourcing projects, where our change management skills, integrated management and direct-delivery capabilities and our willingness to structure risk and reward innovatively set us apart from our competitors.

Increasingly, our customers and prospective customers are seeking to consolidate their supply chain solutions into larger, broader-based contracts as the outsourcing market continues to become more sophisticated. By combining an anticipation of these trends with our integration, management and delivery capabilities, we believe we are well positioned to deliver on growing customer expectation and to maintain our competitive advantage.

We have procedures in place to ensure that performance is optimised and service levels continually improved.

We believe in working with our customers to provide the service that best suits their needs allowing them to concentrate on their core business.